Refund & Exchange Policy
At Zumra, we strive to provide a smooth, reliable, and satisfying shopping experience for our customers. Please read our return and exchange policy carefully before placing your order.
How to Request an Exchange
If you receive a defective, damaged, or incorrect item, please contact our customer support team within 3 days of delivery.
WhatsApp: +92 309 9518317
Email: zumrapret7@gmail.com
Please share clear pictures of the product along with your order number for verification.
Return Process
Once your exchange request is approved, our support team will guide you through the return procedure. Customers are requested to pack the product securely and share courier tracking details after dispatching the parcel.
Exchange Policy
- Products must be unused, unwashed, and in original condition with tags attached.
- Used or damaged items will not be accepted for exchange.
- Exchange requests are subject to product availability.
- Customers may be required to pay delivery charges for preference-based exchanges.
- If the issue is from our side, Zumra will manage the exchange process accordingly.
Sale Items
Items purchased on sale, discount, or promotional offers are not eligible for refund or exchange unless the received product is defective or incorrect.
Refund Policy
Zumra follows a No Refund Policy. Refunds are only processed in special cases such as unavailable stock or verified payment issues.
- Refund processing may take up to 7 working days.
- Shipping charges are non-refundable.
Order Cancellation
Orders may be cancelled before shipment confirmation. Zumra reserves the right to cancel orders due to stock unavailability, pricing issues, or verification concerns.
Disclaimer
Zumra reserves the right to reject any exchange request if the returned product does not meet our policy requirements or is missing original tags and packaging.
